Refund Policy

Effective Date: 6 Sept 2025

At PEARL Movements, we want you to feel confident and supported when you use our website and services. This Refund Policy explains when refunds may be available for purchases made on www.pearlmovements.com.

1. General Policy

• All fees for subscriptions, online classes, or video access are charged in New Zealand dollars (NZ$) unless otherwise stated.

• We do not generally offer refunds if you change your mind after purchasing. Please choose carefully before subscribing.

2. When Refunds Are Available

We will provide a refund or replacement if required under the Consumer Guarantees Act 1993 (NZ), including where:

• The service is not delivered as promised.

• There is a major fault or technical issue that prevents you from accessing the videos or content.

• An error occurs on our system that causes you to be charged incorrectly.

3. Technical Issues

• If you experience technical difficulties, please contact us first at pearlmovements.@gmail.com so we can help resolve the issue.

• If the problem cannot be fixed within a reasonable time, you may be entitled to a refund.

4. Subscriptions and Cancellations

• Subscriptions can be cancelled at any time through your account settings.

• Cancelling stops future payments but does not automatically refund past payments.

• If you believe you have been charged in error, please contact us for review.

5. How to Request a Refund

To request a refund, please email us at pearlmovements@gmail.com with:

• Your name

• Date of purchase

• Details of the issue

We will respond within 7 business days. Approved refunds will be processed back to your original payment method.

6. Contact Us

If you have any questions about this Refund Policy, please get in touch:

PEARL Movements
📧 Email: pearlmovements@gmail..com